At Resolve Medical, we’re passionate about not just providing care, but measuring the impact we make in the lives of our patients. One of the ways we do this is through something called Net Promoter Scores (NPS).
NPS is a globally recognized tool used to measure satisfaction and trust in businesses, including healthcare practices. Patients are asked via a follow up text to anonymously answer one simple question after their visit:
“How likely are you to recommend us to your friends or family?”
They respond on a scale of 1 to 10. The higher the score, the more trust and value they place in the experience.
Here’s what the numbers mean:
- Above 50% is considered excellent
- Above 70% is considered world-class
For a medical clinic, achieving world-class status isn’t just rare—it’s extraordinary.
Resolve Medical’s Results: A 98% NPS
For the past 12 months, we’ve been consistently tracking our Net Promoter Score in real-time with our patients. After a full year of measuring, our score came in at 98%.
To put that in perspective, very few clinics in the healthcare industry come close to this level of satisfaction. A 98% NPS means nearly every patient we serve would recommend us to someone they care about.
This score is more than just a number—it’s a reflection of trust, results, and lives being transformed through personalized functional medicine care.
Why Patients Choose (and Recommend) Resolve Medical
We believe one of the biggest reasons we’ve reached world-class status is the intentional way our team shows up every day for our patients. Dr. Scott Noorda and Brandon Lewis lead with expertise, compassion, and a commitment to root-cause, functional medicine that goes beyond surface-level treatment.
Here’s what sets Resolve apart:
- A personalized approach to health that treats the whole person, not just symptoms.
- Cutting-edge testing and protocols that address root causes of dysfunction.
- A patient-first experience where listening and collaboration come before prescribing.
- Free 15-minute Discovery Calls, so patients can mutually decide if Resolve is the right fit for their journey.
That kind of intentional care is why our patients don’t just trust us with their health—they recommend us to their loved ones.
World-Class Care, Real-Life Impact
A 98% NPS isn’t just about satisfaction scores—it’s about helping people reclaim clarity, energy, and resilience in their health journeys. At Resolve Medical, we’re honored to be recognized at a world-class level, but even more grateful for the lives that are being changed every single day.
If you’re ready to experience functional medicine care that puts you first, we invite you to take the next step.
Schedule your free 15-minute Discovery Call by clicking here. Together, we’ll discuss your health goals, explore your risks, and decide if our personalized approach is right for you.
Because world-class care shouldn’t just be a standard—it should be your reality.
